A card-dispute queue running nine days behind. The intake agent reads the claim, pulls the transaction trail and drafts the regulator-ready summary for an analyst to approve.
Twelve staff assembling authorisation packets by hand. The agent gathers the clinical evidence, checks it against payer rules, and stops dead on anything ambiguous.
Every delayed load used to generate four emails and a phone call. The agent chases the carrier, updates the customer, and wakes a coordinator only when the ETA slips twice.
Every delayed load used to generate four emails and a phone call. The agent chases the carrier, updates the customer, and wakes a coordinator only when the ETA slips twice.
Twelve staff assembling authorisation packets by hand. The agent gathers the clinical evidence, checks it against payer rules, and stops dead on anything ambiguous.
A card-dispute queue running nine days behind. The intake agent reads the claim, pulls the transaction trail and drafts the regulator-ready summary for an analyst to approve.
Each one ships with its own evaluation set, spend cap and escalation rule. You get the agent, the harness around it, and the screen your team runs it from.
Tier-1 resolution across email, chat and voice, grounded in your real help centre. Refuses anything outside scope and writes a clean handoff packet when a person is needed.
Invoice reconciliation, onboarding checks, refunds and renewals. The repeat work that quietly eats a third of your team’s week, done overnight with an audit trail.
Extract, verify against policy, file. Built for the messy PDF, the scanned fax and the supplier who redesigns their invoice every quarter.
Enrich inbound leads, read the account’s public footprint, and hand the rep a two-paragraph brief before the call — sourced, dated and linked.
The part most agencies skip. Labelled test sets, regression runs on every prompt change, and an alert the day quality starts to slip.
Deployed into your account, or fully on premise for regulated work.
A hard budget per task. Past it, the work goes to a human queue instead.
Whichever model wins on your test set, re-checked every quarter.
Reconstruct any decision step by step, long after the invoice cleared.
